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Includes:
- Developing a Case Study
- Crisis Management Resources
- Background Papers on Nine Sample Crises:
- Bomb Threat
- Fires, Explosions & Chemical Spills
- Contagious Diseases
- Workplace Violence
- Power Outages
- Intoxicated Customers
- Disgruntled Customers
- HIV+ Positive Employees
- Disgruntled Employees
- Discussion Test Formats
- Crisis Policy Guidelines
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